Contact us

Email: voicespend@ddmac.tech
Response time: within 1–2 business days (UTC+8)
Tip: If possible, include your device model, iOS version, and VoiceSpend app version (found in Settings → About).

Quick fixes (most common)

Microphone permission not granted

• Go to iOS Settings → Privacy & Security → Microphone and make sure VoiceSpend is allowed.
• You can also check iOS Settings → VoiceSpend and enable Microphone access there.
• Close and reopen VoiceSpend after changing permissions.

AI voice entry did not process

• Check your internet connection — AI voice entry requires a network connection to transcribe and parse your expenses.
• If the audio was too quiet or unclear, try speaking closer to your device or in a quieter environment.
• Close and reopen the app, then try again.

Expense data missing after reinstall

• VoiceSpend stores your expense data locally on your device. Deleting the app removes local app data.
• If iCloud sync was enabled, your data should restore automatically when you reinstall and sign in with the same Apple ID. Make sure iCloud Drive is enabled in iOS Settings → [your name] → iCloud.
• To avoid data loss, use Settings → Data → Export Backup (JSON) in the app to keep a regular backup.

Billing & subscriptions

Subscribe to a plan

Open VoiceSpend and tap the mic button, or use image entry from the Transactions tab. If your free AI allowance is exhausted, the upgrade screen will appear. You can also go to Settings → Subscription → Upgrade Plan at any time.

Manage or cancel

Go to iOS Settings → [your name] → Subscriptions. Apple handles subscriptions and billing.

Restore purchases

• Make sure you're signed in with the same Apple ID you used to subscribe.
• Open VoiceSpend and go to Settings → Subscription → Upgrade Plan, then tap Restore Purchase.
• Your subscription, AI Minutes balance, and image-analysis balance will be restored automatically.

Refunds

Apple manages refunds at reportaproblem.apple.com.

Permissions VoiceSpend needs

• Microphone: to capture audio for Voice Dictation expense logging.

VoiceSpend does not permanently store your audio recordings. Expense entries, accounts, and categories are saved locally on your device and optionally synced via your personal iCloud account.

App privacy (plain English)

• Expense entries, accounts, and categories are stored locally on your device (and in your iCloud account if enabled) — not in our cloud database.
• Audio is processed transiently for transcription and is immediately discarded — not permanently stored.
• No IDFA / no cross-app tracking.
• See our full policy: voicespend.ddmac.tech/privacy-policy

Tips for faster support

When you email us, please include (if possible):

• iPhone model & iOS version (e.g., iPhone 15, iOS 18.0)
• VoiceSpend version (from Settings → About)
• A short description + steps to reproduce
• Any screenshots (or a short screen recording)

Compatibility

• iPhone: iOS 17 or later

Still stuck?

Email voicespend@ddmac.tech and we'll help you out.